Our Covid Protocol
In light of COVID-19, how have you further enhanced your safety policies and procedures?
Health and safety of our staff and customers is always a top priority.
Our staff are required to wear masks at all times and wash their hands frequently, as well as participate in contactless temperature checks in the morning.
We always ask employees feeling unwell to remain home and offer a comprehensive paid time-off policy to ensure there’s no concern over job security in doing so.
All surfaces are cleaned with extreme frequency throughout the day, with daily deep sanitation cleaning.
If you have any questions or suggestions, please don’t hesitate to reach out to us.
About Our Food
What is Umamicart?
Umamicart is an online Asian grocer offering a curated selection of both timeless staples and new, distinctly Asian American products and ingredients, delivered conveniently to customers’ doorsteps. We currently have products across East Asian and Southeast Asian cuisines. We are always expanding our selection and welcome recommendations! If you have a product suggestion, let us know using the contact form here.
Where do you source your products?
Our team is devoted to curating a selection of high-quality and delicious products by partnering with reputable distributors and independent brands. That means every product we offer is vetted by our sourcing team, who work closely with each one of our suppliers to ensure every product is up to our standards.
How are your products assembled? / How do you keep my items from being damaged in the boxes?
Your order will arrive in an eco-friendly box, sealed with reinforced paper tape. We hand pack your box carefully to ensure that all items arrive at your door in great condition and at peak freshness, and that a safe temperature is maintained while your box is in transit. This includes:
- Glass and fragile items are wrapped with protective material
- Delicate fruits and vegetables are packed with protective material to prevent bruising or damage
- Heavy items, like rice, are packed at the bottom of your box
- Frozen and refrigerated items are packed in a separate, chilled chamber with frozen gel packs to maintain food-safe temperatures while in transit
How do I know my food will arrive fresh?
Our boxes are designed to keep your food in a safe temperature range using sustainable insulation and ice packs. If you purchased any perishable foods, we suggest that you refrigerate your box as soon as it arrives, but no stress if you’re not around; your box will maintain temperature-safe conditions well beyond the day you are scheduled to receive your order.
How will my meat arrive?
Our meat is packaged for freshness and delivered to your door in an eco-friendly, insulated box. Our boxes are designed to keep your meat within the optimal temperature range using sustainable insulation and ice packs. We suggest that you refrigerate your box as soon as it arrives, but no stress if you’re not around; your box will maintain its food-safe temperature well after your scheduled delivery date.
It is possible that your meat arrives thawed or partly frozen. Not to worry! Per the USDA, thawed meat is perfectly safe to refreeze. Toss your meat in your fridge if you plan on eating it in the next couple of days, or freeze your meat within four days of arrival.
How will my seafood arrive?
There’s no denying that seafood is best freshly caught and consumed same day. But unless you live near a coast or port, buying frozen fish is the best way to consume seafood at its peak freshness.
More often than not, fish sold "fresh" at your local grocer or fish counter is previously frozen. That’s actually a good thing: unless fish is airlifted overnight from the source, it should be frozen shortly after being caught to preserve freshness.
Store-bought fish may have been frozen and thawed repeatedly before it lands on your plate, which damages the taste and quality. Our fish, on the other hand, is sourced and stored frozen until it ends up in your box, ensuring quality and freshness when it arrives at your door.
It is possible that your fish arrives thawed or partly frozen. Not to worry! Per the USDA, thawed seafood is perfectly safe to refreeze. Toss your seafood in your fridge if you plan on eating it in the next couple of days, or freeze within two days of arrival.
Orders / Delivery
Where does Umamicart deliver?
We are delivering to select states in the Northeast region and expanding our coverage rapidly. Check if we deliver to you here. We’re growing quickly, so if your zip code is not currently available, join our wait list and you’ll be the first to know when we come to your area.
How do I place an order at Umamicart?
Umamicart was built for convenience and new product discovery. First, browse our selection by category, cuisine, or essentials and add the items you would like to purchase to your cart. Once you are finished shopping, continue to checkout by clicking into your cart, then selecting checkout on the bottom. Proceed through the checkout process by filling out your shipping address and billing information. You will receive a confirmation email once we have received your order. Remember that orders over $49 qualify for free shipping!
When will my order be delivered?
We offer same-day delivery (in select New York metro zip codes) and next-day and scheduled delivery to all zip codes in our coverage area.
Same day orders may be placed up until 12p:30m on the day of delivery, and will arrived between 3:00pm and 8:30pm.
Next day orders may be placed up until 4:00pm the day before, and will arrive between 8:00am and 9:00pm. You can also schedule your delivery for later in the week by selecting the options available to you at checkout.
How can I track the status of my order?
You can track your recent order with the tracking number provided in the shipping confirmation email. You can also log into your Umamicart account to see the status of your order and find this tracking information.
Do I need to be at home when my order is delivered?
You’re a busy person with a busy schedule! We do not require you to be at home when your order is delivered. Deliveries will be left at your doorstep or a secured location like an apartment lobby or with a doorman.
All of our deliveries are packaged in temperature-controlled boxes to ensure your orders always arrive fresh. Our boxes are designed to keep your food in within the optimal a safe temperature range using sustainable insulation and ice packs. If you purchased any perishable foods, we suggest that you refrigerate your box as soon as it arrives, but no stress if you’re not around; your box will maintain temperature-safe conditions well beyond the day you are scheduled to receive your order.
What happens if my order cannot be delivered?
While you do not need to be home to receive your box, our delivery team does need access to a safe location to leave your box, like a locked foyer, lobby, or a doorman. If we cannot leave your box in a safe place, our delivery team may call you to coordinate delivery (if you have provided a phone number). If we cannot reach you or leave your box, it will be returned to our facility and our customer service team will contact you to coordinate another delivery.
What are Umamicart’s delivery fees?
We offer free delivery for all orders over $49. For orders under $49, we charge a flat shipping fee of $6.99 to all locations in our current delivery area. All orders must be at least $30 before being eligible for delivery
Can I modify or cancel my order?
I have an issue with my order. Who should I contact?
Sorry to hear this! For help with any issues with your order, please reach out to our customer care team here and we will be happy to make this right.
I am a supplier. Can I collaborate with Umamicart?
I want to work at Umamicart. Do you have any job openings?
We're always looking for great talent! Email us at email@example.com to introduce yourself.